WANNEROO residents will continue to look outside for basic services such as Centrelink and Medicare after a response from the Department of Human Services showed there were no plans to open offices in the area.
Under a recommendation put forward by City of Wanneroo councillor Dorothy Newton, co-located Medicare and Centrelink service branches would be introduced into the City.
“We nominated three areas we thought would be appropriate – Clarkson, Kingsway, Wanneroo – and all were knocked back,” Cr Newton said.
In the response sent to Cr Newton, department assistant secretary Peter Thomson told residents they could visit one of the neighbouring offices in Joondalup and Hillarys or claim Medicare rebates through their doctors or via telephone, a suggestion Cr Newton said was not always suitable.
“The DHS says that our residents can ring a 1300 number to access these services and although a lot of seniors are tech savvy they should be able to speak to someone face-to-face should they need to and not have to go elsewhere to do it,” Cr Newton said.
“What gets me is our growth rate is phenomenal from Girrawheen/Koondoola to Yanchep/Two Rocks and there is not one federal office in the area.”
Cr Newton said she could not understand why the City of Wanneroo continually missed out, blaming bureaucracy as the main issue.
“The City of Joondalup has three offices and I think it is warranted because of their population, but we are not even looking for two offices; it can be a one-stop shop,” she said.
“I think what they’ve done is look at a map and said they (residents) can go here and there.”